Sectors
Customer Care
Digital Human available 24/7 for fluid, fast, and empathetic customer assistance
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The Challenges of Traditional Customer Care
Long waiting times that frustrate customers and negatively impact satisfaction
Inability to provide 24/7 assistance with sustainable costs for the company
Difficulty in managing request peaks while maintaining high quality standards
Lack of personalization in the customer experience at scale
The AI.ANIMA Solution
Our Digital Human dedicated to Customer Care is available 24/7 to answer questions, guide customers, send documentation, and offer real-time support. With AI.ANIMA, assistance becomes fluid, fast, and empathetic, in both B2B and B2C contexts.
Key Features
24/7 Availability
Continuous assistance without interruptions, 365 days a year
Instant Response
85% reduction in response times compared to traditional support
Multi-channel Support
Chat, email, voice, and social media integrated into a single platform
Digital Empathy
Natural and human communication that maintains the personal touch
Personalization
Tailor-made experience based on customer history and preferences
Intelligent Escalation
Automatic handover to human operators when necessary
Ready to Transform Your Customer Care?
Discover how AI.ANIMA can revolutionize your company's customer assistance.